Privacy Policy

01Who we are

Tethron is operated by Tethron LLC, a Connecticut limited liability company. In this policy, "Tethron," "we" and "us" mean Tethron LLC.

We build and run AI employees for businesses. Our mailing address is 10 Kendal Court, Guilford, Connecticut 06437. You can reach us at caden@tethron.ai.

02What this policy covers

This policy applies to:

• Our website, tethron.ai.
• Encore (formerly the Sales Floor Desk), an AI employee that installs into a client's GoHighLevel sub-account through the Tethron app for GoHighLevel.
• Our own conversations with clients and with people who contact us by email, phone, text or a booked call.

Our two roles. For our website and our own clients, we decide how information is used. For the contacts inside a client's CRM, such as its leads and customers, we act as a service provider (also called a processor). We handle that data only to provide our service to that client, and only as that client instructs. The client decides who it contacts and why, and its own privacy policy applies too.

If a business contacted you through Tethron and you have a question about your data, you can ask that business directly. You can also email us, and we will pass your request along and help them answer it.

03Information we collect

When you contact us or become a client

• Contact details: name, business name, email address, phone number and website.
• What you share with us: messages, call notes, and the goals, offers and settings you give us to set up your AI employee.
• Billing details: handled by our payment processor, Stripe. We never see or store full card numbers.

When you visit tethron.ai

• Forms and bookings: what you enter in our contact form, and the details you give when you book a call through Calendly.
• Referrals: if a partner referred you, we note who sent you so we can credit them.
• Technical data: standard information your browser sends, such as IP address, browser and device type and the pages you request, plus error reports that help us fix problems.

We don't use advertising cookies, and we don't track you across other websites.

04Data we access in GoHighLevel

When a client installs the Tethron app, the client approves our access through GoHighLevel's secure OAuth sign-in. The app never sees the client's GoHighLevel password. With that approval, Encore can read and update:

• Contacts: name, phone number, email address, time zone, tags and Do Not Disturb (DND) settings.
• Conversations and messages: text messages (SMS) and emails between the business and its contacts, including replies.
• Calendars and appointments: bookings, confirmations, reschedules, cancellations and no-shows.
• Opportunities and pipelines: deal stages, values and status.
• Users: the client's team members, such as names, email addresses and roles, so Encore can credit the right rep and hand conversations to the right person.
• Business details: the sub-account's business name and time zone, so messages carry the right name and go out at the right hours.

If a client connects or shares recordings of sales calls, we also process those recordings and their transcripts to score the calls.

We ask only for the access Encore needs to do its job. Clients see what the app can access before they install it, and they can remove it at any time.

05How we use information

We use a client's CRM data only to provide the service that client signed up for. Encore uses it to:

• Revive dead leads: text and email people who already showed interest in the client's business, answer their replies and book calls on the client's calendar.
• Get booked calls to show up: send confirmations and reminders, and help people who missed a call rebook.
• Brief the owner: send the business owner a short morning brief on what happened and what needs attention.
• Coach the team (when turned on): score recorded sales calls and give each rep specific feedback.
• Keep commissions right (when turned on): calculate what each rep is owed and flag mistakes. Encore only computes and flags. It never moves money.
• Keep the CRM accurate: update tags, notes, pipeline stages and appointment status so the records match what actually happened.

We also use information to run, secure and fix the service, honor opt-outs and DND settings, support and bill our clients, answer people who contact us, and meet our legal obligations.

How the AI fits in. Encore uses an AI model from Anthropic to understand the messages people send, such as whether a reply means yes, asks for a new time or asks a question, and to answer questions from the business's own FAQ. The texts themselves are written from set templates. When call coaching is turned on, the model also writes feedback on recorded calls. Anthropic processes this data only to run the model for us and does not use it to train its models. Our team sets up and oversees Encore for every client.

06What we never do

• We never sell personal information, and we never share it for targeted advertising.
• We never use a client's data to market Tethron. We don't text, email or call a client's contacts about our own services.
• We never use a client's data to train AI models, and our AI provider doesn't either.
• We never use one client's data to serve another client.
• We never move money. Commission features calculate and flag only.

07Who we share it with

To run Encore, we share information with these service providers, called subprocessors, and only as much as each one needs to do its part:

• GoHighLevel / LeadConnector: CRM and message delivery.
• Anthropic: AI model provider. It does not train on the data.
• DigitalOcean: hosting for Encore.
• Telegram: alerts to our own team, such as a new inquiry, a text that failed to send or a question Encore handed to a person.
• Vercel: website hosting.

Our website and billing also rely on Stripe (payments), Calendly (call booking), Supabase (contact form processing), Resend (email alerts to our team about new inquiries) and Sentry (error monitoring). If we add or change a subprocessor, we will update this list.

We may also share information:

• When a client asks us to, for example to connect another tool the client uses.
• When the law requires it, such as a valid subpoena or court order, or when needed to protect people, our clients or our service.
• If our business changes hands, through a merger, acquisition or sale of assets. This policy would still protect the information.

08Text messages

This section covers texts from Tethron and texts Encore sends for our clients.

• Texts from us: if you give us your mobile number and agree to receive texts, we may text you about a call you booked with us, your account or your questions.
• Texts for our clients: Encore texts from a client's business number, on the client's behalf. These include replies, appointment confirmations and reminders, rebooking messages after a missed call, follow-ups with past leads and the owner's morning brief.
• Consent: our clients are responsible for having consent to text their contacts. We honor every opt-out and DND setting in the client's GoHighLevel account.

What to expect

• Message frequency varies. It depends on your conversation and any appointments you book.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Words like UNSUBSCRIBE, CANCEL, END, QUIT or OPT OUT work too, and so does asking in plain words. You are removed automatically, and you may get one final text confirming it. Reply START to opt back in.
• Reply HELP for help. You can also contact the business that texted you, or email us at caden@tethron.ai.
• Quiet hours: texts are held overnight based on the recipient's local time zone. The only exceptions are replies during a live conversation and confirmations or reminders for an appointment the person booked.
• Frequency limits: we cap how many texts one person can receive in a day.

Your number stays private. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties, as described in section 07.

09How we protect data

• GoHighLevel access tokens are encrypted at rest with AES-256-GCM.
• Data travels over encrypted connections (TLS).
• Access is limited to the Tethron staff who run the service, and only when they need it.
• Clients can cut off our access at any time by removing the app.

No system is perfectly secure. If a breach affects your data, we will notify affected clients promptly and as the law requires.

10How long we keep data

• While a client is active: we keep message logs and the other records Encore needs for as long as the client uses the service, and for 90 days after.
• After uninstall: Encore stops and we delete the client's access tokens. Message logs and any other copies we hold are deleted within 90 days, and they clear our rolling backups within 14 days after that.
• On request: we delete a client's data sooner if asked. Email caden@tethron.ai.
• The CRM stays the client's: a client's data lives in its own GoHighLevel account. Removing our app doesn't delete anything there.

We may keep a small amount of information longer when the law requires it or to resolve disputes, such as billing records and records showing an opt-out was honored.

11Your choices and rights

If you're a client, you can:

• Ask for a copy of the data we hold about your account.
• Correct anything that's wrong.
• Ask us to delete your data.
• Pause Encore, change its settings or remove the app at any time.

If a business contacted you through Tethron, you can:

• Reply STOP to any text, or reply to any email and ask to stop.
• Ask the business, or us, what information is held about you, and ask for it to be corrected or deleted. Because we act for the business, we may pass your request to them.

Depending on where you live, laws like the California Consumer Privacy Act may give you the right to know, correct and delete your personal information, and to not be treated differently for using those rights. We honor these rights as the law requires.

To make a request, email caden@tethron.ai. We may need to confirm your identity first, and we will respond within the time the law requires.

12Children

Tethron is a service for businesses and is not meant for children. We don't knowingly collect personal information from children under 13. If you think we have, email us and we will delete it.

13Changes to this policy

We may update this policy as our service changes. When we do, we will change the date at the top of this page. If a change is material, we will email active clients at least 14 days before it takes effect.

14Contact us

Questions, requests or concerns about privacy? Reach us here:

Using our service is also governed by our Terms of Service.