Terms of Service

01The agreement

These Terms of Service ("Terms") are an agreement between Tethron LLC, a Connecticut limited liability company ("Tethron," "we" or "us"), and the business that uses our service ("you").

You accept these Terms when you install the Tethron app in GoHighLevel, sign or accept an order or proposal from us, pay for our service or use it. If you accept for a company, you confirm you have the authority to bind it.

If a signed agreement between you and Tethron conflicts with these Terms, the signed agreement controls. Our Privacy Policy explains how we handle data and is part of these Terms.

02The service

Tethron builds and runs AI employees for businesses. Encore (formerly the Sales Floor Desk) is an AI employee that connects to your GoHighLevel sub-account through the Tethron app for GoHighLevel. Depending on your plan and settings, Encore can:

• Text and email your past leads, answer their replies and book calls on your calendar.
• Send appointment confirmations and reminders, and help people who miss a call rebook.
• Send you a morning brief on your sales floor.
• Score recorded sales calls and give your reps feedback.
• Calculate commissions and flag mistakes. It computes and flags only. It never moves money, and you remain responsible for paying your team.

The exact scope for your business is in your order or proposal. We set up, run and support Encore, and we improve it over time. We won't make a change that materially reduces what you paid for during your current term without telling you first.

03Your responsibilities

You agree to:

• Use the service lawfully. Follow every law that applies to your business and your messages, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule and state texting, telemarketing and privacy laws.
• Have consent to contact your leads. Before Encore texts, emails or otherwise contacts anyone for you, you must have the consent the law requires, including prior express written consent where needed, and keep records of it. That consent is your responsibility. We rely on it, and we don't collect or verify it for you.
• Follow carrier rules. Follow the CTIA Messaging Principles and Best Practices and wireless carrier policies, keep your A2P 10DLC texting registration in GoHighLevel accurate and honor every opt-out. If someone opts out in a way Encore can't see, such as on a phone call, mark them Do Not Disturb in GoHighLevel right away.
• Keep your data accurate. Keep contact details, time zones, Do Not Disturb settings, tags, calendars and commission rules current. Encore acts on the data you give it.
• Handle call recordings lawfully. If you share call recordings with us, you are responsible for any notice and consent to record that the law requires.
• Share only what you're allowed to. You confirm you have the right to share your CRM data with us and to have us process it for you.
• Keep your account secure. You control who can access your GoHighLevel account, and you are responsible for keeping your logins safe.

04Acceptable use

You may not use the service to:

• Send spam, or contact anyone without the consent the law requires.
• Contact anyone who has opted out or is marked Do Not Disturb.
• Send content that is illegal, deceptive, threatening, harassing or hateful, or that wireless carriers prohibit for business texting.
• Promote business opportunity or get-rich-quick schemes, or any other offer that breaks consumer protection laws.
• Hide who you are, or mislead people about who is contacting them or why.
• Violate anyone's privacy or other rights.
• Copy, resell or reverse engineer the service, or interfere with its security or operation.

We may pause messaging right away if we believe the service is being used in a way that breaks these rules, puts people at risk or could get your number or ours blocked by carriers. We will tell you why and work with you to fix it.

05AI output

Encore uses artificial intelligence, and AI can make mistakes. It may misread a message, write a reply that isn't quite right or score a call differently than you would. So:

• You review the settings. You approve Encore's key settings, such as your offer, tone, calendars, quiet hours and when it hands a conversation to a person. Check them, and tell us when something should change.
• You check what matters. Review important outputs before you rely on them, especially commission figures. Commissions are calculated from the rules and data you give us, so check them before anyone is paid.
• It isn't professional advice. Nothing Encore produces is legal, financial or tax advice.
• Tell us when something looks off. We'll look into it and fix what's wrong.

Messages go out from your business number, on your behalf, under the settings you approve. You are responsible for them as the sender. We are responsible for running Encore with reasonable care.

06Text messaging

These terms apply to texts sent by Tethron and texts Encore sends for our clients:

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Opt-outs are honored automatically, and we enforce quiet hours and frequency limits.

Our Privacy Policy explains how we handle mobile information. We never share it with third parties for marketing.

07Fees and billing

• Your fees, billing schedule, term length and any refund terms are set out in your order or proposal.
• You agree to pay on time, using the payment method in your order or proposal.
• Unless your order says otherwise, our fees don't include taxes or the costs billed in your GoHighLevel account, such as your subscription, phone numbers, carrier registration and message fees. You pay those directly.
• If a payment fails or is overdue, we may pause the service after giving you notice.
• Refunds are available only as your order or proposal states, or where the law requires.

08Results

We work hard for results, but we don't promise any specific outcome, such as more booked calls, a higher show rate or more revenue, unless a signed agreement with us says so. If your signed agreement includes a guarantee, the terms and conditions written in that agreement are the ones that apply.

09Your data and our work

• Your data is yours. You own your CRM data and the messages sent for you. We use it only to provide the service, as our Privacy Policy describes.
• Our service is ours. We own Encore and our software, prompts, workflows and know-how, including improvements we make while serving you. You may use the service during your term. No other rights transfer.
• Confidentiality. Each of us will keep the other's non-public business information confidential and use it only for our work together.
• Publicity. We will only name you as a client or share results from your account with your permission.
• Feedback. If you send us ideas or suggestions, we may use them freely.

10Third-party services

Encore runs on GoHighLevel and other third-party services, and texts travel over wireless carrier networks. Their availability, rules, fees and changes are outside our control. If a provider or carrier changes its rules, filters messages or has an outage, we will work to adapt quickly, but we are not responsible for what they do. Your use of GoHighLevel is also governed by GoHighLevel's own terms.

11Suspension and termination

• You can cancel as your order or proposal allows. You can also remove the Tethron app from your GoHighLevel sub-account at any time, which stops Encore. Removing the app does not by itself cancel your order or end fees you owe under it.
• Either of us can end the service for any reason with 30 days' written notice, subject to any minimum term in your order.
• We can suspend or end the service if you don't pay, break these Terms or the law, or put people, carrier relationships or our service at risk. When we reasonably can, we'll give you notice and a chance to fix the problem first.
• When you uninstall, our access to your GoHighLevel account ends, Encore stops sending and we delete your access tokens. We delete message logs and other copies of your data within 90 days (our rolling backups clear 14 days after that), or sooner if you ask. Your CRM data stays in your GoHighLevel account.

Terms that by their nature should last after the service ends will continue, including fees owed, ownership, confidentiality, disclaimers, limits of liability, indemnity and governing law.

12Disclaimer of warranties

13Limitation of liability

Some laws don't allow these limits, so they apply only as far as the law permits.

14Indemnity

You will defend and indemnify Tethron and its members, employees and contractors against third-party claims, fines, penalties and costs, including reasonable attorneys' fees, arising from:

• your messages or offers, or contacting anyone without the consent the law requires;
• your breach of these Terms or the law; or
• data you shared with us that you had no right to share.

We will tell you promptly about any claim and cooperate with your defense.

15Changes to these Terms

We may update these Terms from time to time. We'll post the new version here and change the date at the top. If a change is material, we'll email active clients at least 14 days before it takes effect. If you keep using the service after that, the updated Terms apply. If you don't agree, you can stop using the service and cancel as your order allows.

16Governing law

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of laws rules.

If a dispute comes up, email us first. Most problems can be solved with a conversation. If we can't resolve it, the dispute will be decided in the state or federal courts located in Connecticut, and both of us agree to their jurisdiction.

17General terms

• These Terms, together with your order or proposal, any signed agreement with us and our Privacy Policy, are the entire agreement between us about the service.
• If any part of these Terms can't be enforced, the rest still applies.
• If we don't enforce a term right away, we haven't waived it.
• You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of our business.
• Neither of us is responsible for delays caused by events outside our reasonable control, such as provider or carrier outages. This doesn't excuse payment.
• We send notices to the email address on your account. Send notices to us at caden@tethron.ai.

18Contact us

Questions about these Terms? Reach us here: